About Sondra Pulford...
Sondra Pulford knows quality service. The mission of the company she founded, Texas Shoppers Network, Inc. (TSN), is to form long-term relationships with clients to help them strengthen their market positions as champions of customer service.
Ms. Pulford began her career in retail, and became Hart, Schaffner & Marx's first female store manager in Houston at the early age of 22. During her retail career, Ms. Pulford was responsible for all aspects of store operations including sales and service, staffing, merchandising, and financial management. She went on to an award-winning career as a sales representative for several companies, before choosing an entrepreneurial path. In her first venture, she successfully merchandised products for retail accounts throughout southeast Texas. Ms. Pulford has worked with managers and executives at companies such as Target, Venture, Eckerd, Kroger, Walden Books, Randalls, and WalMart, and has been a guest lecturer at the University of Houston's Conrad N. Hilton College of Hotel and Restaurant Management.
In 1996, Ms. Pulford founded Texas Shoppers Network. TSN specializes in customer service evaluations and mystery shopping. Evaluations, both in-store and by telephone, provide an objective picture of how a business, its facilities and employees, are viewed by customers. Traditionally, mystery shopping has focused on problems. TSN's evaluations do help clients to identify and correct problems before they cause customers to go elsewhere; however, Sondra Pulford believes that it is at least as important to recognize and reward excellence. One of TSN's standard services is identifying "superstar" employees who go the extra mile for customers.
Services provided by TSN go beyond standard mystery shopping to encompass all aspects of the client's relationship with customers. Ms. Pulford and her associates are experienced in providing, managing, and evaluating customer service, performance and quality. Their expertise covers restaurants, grocery stores, health care, personnel agencies, banks, apartments, home builders, retail stores, and other service providers.
©2000
Texas Shoppers Network